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Data Specialist

Location:
Green Bay, WI
Shift:
First shift
Job ID:
221244
Schedule:
Full time; Monday to Friday, 8:00 AM to 5:00 PM

JOB SUMMARY:

The primary role of the Data Specialist is to create and maintain quality enterprise customer information. The Data Specialist interfaces directly with internal departments and with the customer to assist in gathering and validating information about our customers, our customers locations, contacts, and invoicing requirements. Incumbent completes all invoicing profile information to ensure accurate billing for our customers. In addition to direct interaction, the Data Specialist II will research external sources to collect customer information.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Work with the Data Steward to ensure customer data complies with established data quality rules and standards.
  • Provide support and assistance to the process teams related to enhancements and modifications of customer information and technology.
  • Perform regression testing for commercial systems quarterly releases.
  • Research, validate, and understand the cascading affects of inactivating customer profiles: accounts, organizations, relationships, etc. Perform the actual inactivation.
  • Identify and minimize customer duplicates.
  • Verify and correct customer addresses as needed.
  • Perform various customer data auditing functions, to include resolving data inconsistencies across applications and data quality issues. Master data management reporting along with various sources of data will be utilized to manage the process.
  • Contact customers to obtain billing requirements, discuss payment terms, and sell efficiencies in billing and payment practices. Must have an understanding of Schneider invoicing requirements and be able to effectively communicate those options to the customer using suggestive selling techniques.
  • Setup invoicing and site level profiles in order management and customer data management systems.
  • Communicate correct processes and best practices to users as needed to ensure data is entered accurately.
  • Notify end-users of changes and issues.
  • Complete security profile information and access for external customers in the customer portal application. Access to information will include email notifications, track and trace, and electronic document retrieval.
  • This description is not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties.
  • Other duties and responsibilities may be assigned and the scope of the job may change as necessitated by business demands.
  • Maintain regular and consistent attendance and timeliness.
  • Exhibit behavior in alignment with our core values at all times.

SPECIALIZED KNOWLEDGE:

Minimum of 2 - 4 years related in Customer Service, Operations or Accounts Payable.

EDUCATION LEVEL: High School/GED or equivalent work experience
EXPERIENCE: 2-4 Years

SKILLS/BEHAVIORS NECESSARY TO PERFORM JOB

Abilities or qualities an associate must possess in order to perform the essential job duties - Listed by Core Competency

COMMUNICATION

Effective and efficient oral communication skills

Effective and efficient written communication skills

Ability to develop relationships through interpersonal skills

Effective listening skills

DIVERSITY & INCLUSION/TEAM PLAYER

Collaboration skills

Seek innovative ways to blend ideas from a wide variety of individuals

Ability to work effectively in a team environment

POSITIVE IMPACT

Ability to positively impact others

Influencing skills, resulting in a positive outcome

Take initiative, a self-starter

Ability to work well in a fast paced, high pressure environment

PROBLEM SOLVING & DECISION MAKING

Problem solving skills

Decision making skills (make best value decisions)

Sound judgement

RESULTS ORIENTATION

Ability to manage multiple priorities and prioritize workload

Ability to work within deadlines

Work with a sense of urgency toward a desired result

Motivated to achieve outcomes and reach goals

FUNCTIONAL & TECHNICAL EXPERTISE

Customer service skills

Typing and data entry skills

Attention to detail

Work with accuracy

Ability to work with confidential data and keep confidences

Ability to work independently with little supervision

OTHER

Ability to work routinely on-site at a Schneider facility

Diversity, Equality and Inclusion 

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. 

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