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Customer Service and Operations Manager

Location:
Indianapolis, IN
Shift:
First shift
Job ID:
221305
Schedule:
Full time; Monday - Friday 7 am - 4 pm

Schneider is seeking a Customer Service and Operations Manager for the development and growth of an enduring, professional business relationship with the customer. This will be accomplished through creation of a strategic plan that provides value to both customer and Schneider. The Customer Service and Operations Manager will be located on-site with a customer and lead an operational team accountable for best-in-class execution of the customers business not only on a day-to-day basis but with an ongoing eye to the future growth of the relationship. 

About the role:

  • Overall accountability for customer experience (service, engagement, responsiveness, ease of doing business, value).
  • In conjunction with Schneider sales and the customer, develop and execute a strategic plan that allows both businesses to grow profitably. This includes business execution to achieve customer Key Performance Indicators 
  • Aggressively seek opportunities to grow the account (deep sell)
  • Develop a thorough understanding of the customer supply chain in order to identify and sell continuous improvement opportunities that provide value to the customer (supply chain efficiencies to include cost savings and service improvement).
  • Maintain consistent attendance while exhibiting behavior in alignment with our core values. 

As an associate you will enjoy a strong work/life balance that includes paid vacation and holidays along with paid personal time off. You will also have access to medical, dental, and vision insurance and enjoy our company-paid life insurance and 401(k) savings with a company funded retirement plan. We also offer a results-based incentive pay program where you can earn above and beyond your base pay. Schneider values individual development and offers a wide variety of opportunities through company-paid training and more than 170 personal development courses. What are you waiting for, you will love it here! 

Ideal candidate will have:

  • Bachelors degree or equivalent work experience. Four to six years of relevant experience
  • Desire to seek innovative ways to blend ideas from a wide variety of individuals
  • Ability to set clear direction for associates and connect the enterprise vision to their work
  • Effective communication skills to include significant influence skills, resulting in a positive outcome.

Company Overview:

Schneider is a premier provider of transportation and logistics services. Our legacy started in 1935 with one truck and a dream. Since then, Schneider has been safely delivering superior customer experiences and has grown to become a multi-billion dollar leader offering one of the broadest service portfolios in the industry. Schneider’s development and use of cutting-edge technology is revolutionizing the industry. Always delivering, always ahead.

The Schneider Way:

  • We treat our customers, associates, shareholders and suppliers with integrity, dignity and respect.
  • We are a desirable employer due to our dedication to achieving mutually beneficial, lasting relationships.
  • We are a responsible member of the community.

Core Values:

  • Safety-first and always
  • Integrity in every action
  • Respect for all
  • Excellence in all that we do

Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world. Apply today at http://www.schneiderjobs.com.

Schneider is an equal opportunity employer. 

Diversity, Equality and Inclusion 

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. 

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