Customer Specialist Lead
- Remote Location:
- Green Bay, WI
- Second shift
- Job ID:
- Full time; Sunday 7am-3pm, Monday-Thursday 2pm-10pm
The Schneider organization is seeking energetic Customer Specialist Lead to join our growing global organization! Leading a customer service team, you will have a comprehensive understanding of all customer facing processes, systems and equipment used in daily operations. You will use this knowledge while evaluating standard methodologies to coach and train improvements that eliminate waste and improve service to customers and drivers. You will be resolving problems, handling customer concerns, and building solid internal and external working relationships. You will be an acting leader, knowledgeable and professional in any workload coverage situation.
About the role:
- Provide process and technology cross training enabling support and coverage to any desk across the team.
- Work across a variety of teams to analyze, define and train optimal business processes.
- Identify knowledge gaps, resolve, and coordinate plans to address and inspect regularly for compliance.
- Provide hands on analyses and problem resolution with customer issues that can be addressed and resolved within the team.
As an associate you will enjoy a competitive starting salary between $17.80-$22.30, plus shift pay of either $1.25/hr. or $2.00/hr. based on hours worked. You will also enjoy a strong work/life balance that includes paid vacation and holidays along with paid personal time off. You will also have access to medical, dental, and vision insurance and enjoy our company-paid life insurance and 401(k) savings with a company funded retirement plan. Schneider is dedicated to continuous individual development and offers a wide variety of opportunities through company-paid training and more than 170 personal development courses. What are you waiting for? You will love it here.
Our ideal candidate will have:
Associate's Degree and/or 2-4 years of Customer Service experience
Strong analytical and interpersonal skills and an ability to work well in a dynamic and fast-paced environment
Creative problem-solving and decision-making skills
Proven planning and organizing skills with strong attention to detail
Influencing skills, resulting in a positive outcome
Advanced computer skills with the ability to use at least 3 to 4 different programs simultaneously with multiple screens
Schneider is a premier provider of transportation and logistics services. Our legacy started in 1935 with one truck and a dream. Since then, Schneider has been safely delivering superior customer experiences and has grown to become a multi-billion dollar leader offering one of the broadest service portfolios in the industry. Schneider’s development and use of cutting edge technology is revolutionizing the industry. Always delivering, always ahead.
The Schneider Way:
We treat our customers, associates, shareholders and suppliers with integrity, dignity and respect.
We are a desirable employer due to our dedication to achieving mutually beneficial, lasting relationships.
We are a responsible member of the community.
Safety-first and always
Integrity in every action
Respect for all
Excellence in all that we do
Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world. Apply today at http://www.schneiderjobs.com.
Schneider is an equal opportunity employer.
Diversity, Equality and Inclusion at Schneider
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. Navigate to the following link https://schneider.com/about-schneider/diversity-and-inclusion to learn more about DEI at Schneider.