Senior Customer Service Representative
- Port Wentworth, GA
- Second shift
- Job ID:
- Full time; 1. Sunday - Thursday 5 pm - 2 am 2. Tuesday - Saturday 5 pm - 2 am
Schneider is seeking a Senior Customer Service Representative to act as liaison between our drivers, operations and customer service. You will strengthen relationships with our driver base while aiding our operations & customer service groups with service updates, appointment setting, and accessorial discrepancies. In addition, you will be responsible for dispatching drivers as well as meeting the service requirements of the customer.
About the role:
- Daily planning of all freight at the terminal. Match available capacity to customer freight.
- Monitor & take action on equipment utilization to reduce Pier Diem, Demerge & chassis costs.
- Responsible to schedule gate appointments: loads and empties as required per markets.
- Ensure appropriate paperwork and information is provided per customer requirements.
- Work collaboratively with the drivers to create a positive experience.
As an associate you will receive competitve pay between $17.40 - $26 per hour based on experience (plus additional shift pay of $1.25 or $2.00 per hour based on hours worked); a consistent work schedule; a strong work/life balance that includes paid vacation and holidays along with paid personal time off. You will also have access to medical, dental, and vision insurance and enjoy our company-paid life insurance and 401k savings with a company funded retirement plan. Schneider is dedicated to continuous individual development and offers a wide variety of opportunities through company-paid training and more than 170 personal development courses. What are you waiting for? You will love it here!
Ideal candidates will have:
- Ability to work a non-traditional schedule: Either Sunday - Thursday 5 pm - 2 am Or Tuesday - Saturday 5 pm - 2 am
- High School/GED or equivalent work experience and a minimum of two years relevant experience, Transportation and dispatch experience preferred
- Effective communication skills with the ability to develop relationships with a diverse team
- Customer service mindset, motivated to achieve goals and the ability to work within deadlines
- Strong problem solving and decision-making skills
Schneider is a premier provider of transportation and logistics services. Our legacy started in 1935 with one truck and a dream. Since then, Schneider has been safely delivering superior customer experiences and has grown to become a multi-billion dollar leader offering one of the broadest service portfolios in the industry. Schneider’s development and use of cutting-edge technology is revolutionizing the industry. Always delivering, always ahead.
The Schneider Way:
- We treat our customers, associates, shareholders and suppliers with integrity, dignity and respect.
- We are a desirable employer due to our dedication to achieving mutually beneficial, lasting relationships.
- We are a responsible member of the community.
- Safety- first and always
- Integrity in every action
- Respect for all
- Excellence in all that we do
Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world.
Apply today at http://www.schneiderjobs.com.
Schneider is an equal opportunity employer.
Diversity, Equality and Inclusion at Schneider
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. Navigate to the following link https://schneider.com/company/corporate-responsibility/diversity-equity-inclusion to learn more about DEI at Schneider.