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Customer Service Support

Remote Location:
Green Bay, WI
Shift:
First shift
Job ID:
211734
Schedule:
Full time; Monday-Friday 7:30am-4:00pm
Schneider is seeking a process minded Business Support Specialist to set-up and maintain customer accessorial profiles. You will follow customer specific requirements for accessorial payment, work with Enterprise contacts (Customer Service, Sales, Rating) for accurate and complete invoicing of accessorial charges, identify root cause and create resolution of customers payment discrepancies, and find opportunities to collect additional revenue and improve accessorial processes.

About the role:

  • Actively participate in customer implementation process to include creating and maintaining customer accessorial profiles
  • Understand customer requirements for executing accessorial activities to include obtaining authorizations in a timely manner with a high level of collection
  • Communicate potential customer or process concerns / issues to the accessorial stake-holders (Sales, Customer Service, Rating, Collections, Team Lead or Accessorial Manager). Timely follow-up on open issues and advise leadership if resolution is undetermined
  • Build trust-filled relationships with customers and internal counterparts through open communication, follow-up and timely problem resolution
As an associate you will enjoy a competitive wage between $14.20-$21.20, based on experience, plus a strong work/life balance that includes paid vacation and holidays along with paid personal time off. You will also have access to medical, dental, and vision insurance and enjoy our company-paid life insurance and 401(k) savings with a company funded retirement plan. Schneider is dedicated to continuous individual development and offers a wide variety of opportunities through company-paid training and more than 170 personal development courses. What are you waiting for? You will love it here.

Our ideal candidate will have:

  • Associates Degree or equivalent work experience, plus 1-2 year’s work experience in a similar role
  • Effective oral and written communication skills, with the ability to positively influence others
  • Ability to manage multiple priorities and prioritize workload

Company Overview:

Schneider is a premier provider of transportation and logistics services. Our legacy started in 1935 with one man, one truck and one dream. Since then, we’ve grown and evolved to become a $5 billion company (2018 revenue) with one of the broadest portfolios of services in the industry delivering superior customer experiences.

The Schneider Way:

  • We treat our customers, associates, shareholders and suppliers with integrity, dignity and respect.
  • We are a desirable employer due to our dedication to achieving mutually beneficial, lasting relationships.
  • We are a responsible member of the community.

Core Values:

  • Safety-first and always
  • Integrity in every action
  • Respect for all
  • Excellence in all that we do
Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world. Apply today at http://www.schneiderjobs.com.
Schneider is an equal opportunity employer.
 

Diversity, Equality and Inclusion at Schneider

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. Navigate to the following link https://schneider.com/company/corporate-responsibility/diversity-equity-inclusion to learn more about DEI at Schneider.

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