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Senior Business Support Specialist

Green Bay, WI
First shift
Job ID:
Full time; Mon-Fri, 1st shift

Schneider is seeking a detail oriented Senior Business Support Specialist to provide quality assurance for accessorial charges prior to invoicing through audits to ensure a high level of data accuracy and collection.  You will Investigate collection disputes to determine root cause and recommendation, identify opportunities to capture additional revenue and improve accessorial processes, as well as act as a consultant for other departments which impact the accessorial process.  

About the role:

  • Primary contact for escalated accessorial questions and issues, i.e. logic, capabilities, requirements.
  • Build trust-filled relationships with customers and internal counterparts through open communication, follow-up and timely problem resolution.
  • Identify, research and communicate any potential customer or process concerns / issues through work with the accessorial stake-holders (Accessorial Manager, CS, Sales, Rating, Collections, Operations).
  • Challenge the status quo to find ways to get Schneider paid for all costs.  Identify opportunities that capture additional accessorial revenue.
  • Analyze key factor reporting of detention measurements.

As an associate you will enjoy a strong work/life balance that includes paid vacation and holidays along with paid personal time off. You will also have access to medical, dental, and vision insurance and enjoy our company-paid life insurance and 401k savings with a company funded retirement plan. We also offer a results-based incentive pay program where you can earn above and beyond your base pay. Schneider is dedicated to continuous individual development and offers a wide variety of opportunities through company-paid training and more than 170 personal development courses. What are you waiting for? You will love it here! 

Ideal candidates will have: 

  • High School/GED or equivalent work experience plus a minimum of 2 years customer service and/or project/peer leadership experience in the transportation industry.
  • Basic knowledge or the ability to learn, to operate in various computer systems to include: COM, Events Extension, Sharepoint, Macros, OmniTracs, Excel, and Data Load, Rater Server.
  • Desire to become an expert in accessorial systems and processes.
  • Ability to perform work efficiently with a short lead time and manage multiple tasks or projects at one time in an organized manner.

Diversity, Equality and Inclusion 

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. 

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