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Operations Business Support Specialist

Green Bay, WI
First shift
Work Model:
Full time; Monday - Friday, 7 a.m. - 3:30 p.m.

Schneider is seeking a detail-oriented Operations Business Support Specialist to set-up and maintain customer accessorial profiles. You will work with internal contacts (Customer Service, Sales, Rating) understand customer expectations for invoicing of accessorial charges as well as determine root cause resolution of customers payment discrepancies.  This will enable you to achieve individual and team metrics that are in line with overall organization objectives.

About the role:

  • Understand additional customer requirements for executing Accessorial Activities to include obtaining authorizations in a timely manner with a high level of collection.
  • Communicate potential customer or process concerns / issues to the accessorial stake-holders (Sales, Customer Service, Rating, Collections, Team Lead or Accessorial Manager). Timely follow-up on open issues and escalation to leadership if resolution is undetermined.
  • Build trust-filled relationships with customers and internal counterparts through open communication, follow-up and timely problem resolution.
  • Identify opportunities to capture additional revenue and improve accessorial processes.
  • Maintain consistent attendance while exhibiting behavior in alignment with our core values.

As an associate you will enjoy a strong work/life balance that includes paid vacation and holidays along with paid personal time off. You will also have access to medical, dental, and vision insurance and enjoy our company-paid life insurance and 401k savings with a company funded retirement plan. We also offer a results-based incentive pay program where you can earn above and beyond your base pay. Schneider is dedicated to continuous individual development and offers a wide variety of opportunities through company-paid training and more than 170 personal development courses. What are you waiting for? You will love it here! 

Ideal candidates will have: 

  • Associates Degree or equivalent experience and one to two years of relatable experience
  • Effective communication skills 
  • Analytical skills with the ability to manage multiple priorities and prioritize workload
  • Strong attention to detail and effective problem solving skills

Diversity, Equality and Inclusion 

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking and cultivates leadership. 

Job ID: 230950

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