Senior Service Advisor
- Work model:
- On-Site
- Location:
- Harrisburg, PA, USA
- Shift:
- First shift
- Job level:
- Individual Contributor
- Schedule:
- Full time; Sunday - Thursday, 1st Shift or 2nd shift
Job overview:
Schneider is seeking a Senior Service Advisor in Harrisburg, PA to work with drivers, vendors and internal associates in an in-office setting when equipment breaks down and repairs are needed. The Senior Service Advisor will estimate repair times and communicate the availability of equipment to others in the organization.
Responsibilities:
- Respond to incoming calls and messages regarding equipment breakdowns and accidents.
- Provide guidance, coaching and analysis on breakdowns and repairs.
- Diagnose root causes of breakdowns, interpret fault codes and make informed repair decisions.
- Negotiate, purchase and manage outside repair solutions to maximize company cost and service quality.
- Use critical thinking and decision-making skills to determine the best solution that balances cost, service and operational impacts.
- Adhere to repair guidelines and standard operating procedures to ensure compliance and consistency.
- Provide step-by-step guidance to drivers on maintenance procedures.
- Stay up to date on DOT regulations and Schneider-specific policies.
Skills and qualifications:
- Technical degree in diesel technology preferred but not required.
- 1-2 years of diesel or automotive repair experience.
- Knowledge of DOT regulations.
- Effective written and verbal communication skills.
- Able to work in a fast-paced environment.
Pay and benefits:
- Medical, dental and vision insurance.
- Company paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm – 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday – 5am Monday).
- See full list of Fleet Maintenance Support benefits.
Schneider's inclusive culture
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.
Job ID: 253414