Senior Service Advisor
- Work model:
- On-Site
- Location:
- Harrisburg, PA, USA
- Shift:
- First shift
- Job level:
- Individual Contributor
- Schedule:
- Full time; Sunday - Thursday, 1st Shift or 2nd shift
Job overview:
Schneider is seeking a Senior Service Advisor in Harrisburg, PA to work with drivers, vendors and internal associates in an in-office setting when equipment breaks down and repairs are needed. The Senior Service Advisor will estimate repair times and communicate the availability of equipment to others in the organization.
Responsibilities:
- Respond to incoming calls and messages regarding equipment breakdowns and accidents.
- Provide guidance, coaching and analysis on breakdowns and repairs.
- Diagnose root causes of breakdowns, interpret fault codes and make informed repair decisions.
- Negotiate, purchase and manage outside repair solutions to maximize company cost and service quality.
- Use critical thinking and decision-making skills to determine the best solution that balances cost, service and operational impacts.
- Adhere to repair guidelines and standard operating procedures to ensure compliance and consistency.
- Provide step-by-step guidance to drivers on maintenance procedures.
- Stay up to date on DOT regulations and Schneider-specific policies.
Skills and qualifications:
- Technical degree in diesel technology preferred but not required.
- 1-2 years of diesel or automotive repair experience.
- Knowledge of DOT regulations.
- Effective written and verbal communication skills.
- Able to work in a fast-paced environment.
Pay and benefits:
- Medical, dental and vision insurance.
- Company paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
Additional $1.25/hr. (a minimum of 4 continuous hours worked between the hours of 1600-0500 local time) or $2.00/hr. (weekend hours worked between 2100 Friday and 0500 Monday).
- Tuition reimbursement.
- See full list of Fleet Maintenance Support benefits.
Job ID: 253414