Customer Service Careers

The pulse of Schneider

Every single item in every single store had to get there somehow. Many of them rode there on Schneider trucks. In fact, Schneider’s customer base includes more than two-thirds of the Fortune 500 companies. While trucks and drivers are certainly the most visible piece of our business, they can’t do it all on their own. That is where you come in! Our Customer Service career opportunities span many areas, including Van Truckload, Intermodal, Bulk, Dedicated and Global.

Customer Service Careers Snapshot

Customer Service Representative

As a member of our Customer Service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of customers’ freight by creating and tracking orders, anticipating challenges and providing creative solutions to exceed customer expectations. A career as a Customer Service Representative is your opportunity for a career of celebrated victories, interesting challenges and limitless opportunities. Come join Schneider as a Customer Service Representative today!

Support Shift Representative

Customer Service with a twist! As a member of our Support Shift team, you will be accountable for managing customer relationships during our 2nd and 3rd shift hours. This role is perfect for college students looking to gain professional work experience or those looking to balance their work-life blend!

Equipment Coordinator

As an Equipment Coordinator, you ensure optimal utilization of trailers in a market and collaborate with other departments to resolve trailer issues in specific regions. Talk about creative puzzle piecing! If you enjoy the analytical and problem solving side of business, start your career with Schneider today as an Equipment Coordinator.

Successful candidates possess these skills

  • Schneider Customer Service Skills Customer Focused
    Customer Focused
  • Schneider Customer Service Skills Team Player
    Team Player
  • Schneider Customer Service Skills  Innovative
    Innovative
  • Schneider Customer Service Skills  Growth oriented
    Growth Oriented
  • Schneider Customer Service Skills Savvy
    Savvy

“I have had many family members and friends who have worked at Schneider and always spoke on the great culture of the organization. It is evident in the day to day operations that Schneider is committed to our core values: Safety, Integrity, Respect and Excellence.”

Meet others from our team

Cody-customer-service
Cody Driver Manager

Customer Service Careers Snapshot

Customer Service Manager

As a results-driven Customer Service Manager, you will provide frontline leadership to a team of Customer Service Representatives in a fast-paced environment. You will use a process improvement approach to maximize the productivity of the team, and closely monitor and deliver business results. This role will work in close alignment with the customers, operations and sales. In this position, you will broaden your industry knowledge, which in turn drives your career to limitless opportunities and positions you for interesting challenges.

Support Shift Manager

As a Support Shift Manager, you will provide frontline leadership to a team of Support Shift Representatives in a fast-paced environment during our 2nd and 3rd Shift hours. You also provide hands-on coaching and mentoring to a team of professionals. This role allows you to do creative problem solving and independent decision making. If you are looking for an alternative work-life blend, the Support Shift Manager role is for you!

Equipment Manager

In the role of an Equipment Manager, you will lead a team to ensure optimal utilization of trailers in a market and work in partnership with other departments to resolve trailer issues. You will be responsible for the impact the team has on performance results. If you enjoy leading a group of innovative, analytical individuals, you are the final piece of the puzzle. Become an Equipment Manager today!

Successful candidates posses these skills

  • Schneider Customer Service Skills Customer Focused
    Customer Focused
  • Schneider Customer Service Skills Leadership
    Leadership
  • Schneider Customer Service Skills Innovative
    Innovative
  • Schneider Customer Service Skills Dynamic
    Dynamic
  • Schneider Customer Service Skills Solution Driven
    Solution Driven

“The people… it is truly about the people. While transportation is both challenging and exciting, it’s the people that I work with every day that bring the most fulfillment to my career at Schneider. The most memorable times here, although rooted in transportation, always have a strong people element to the story!”

Meet others from our team

Kelly, Director, Intermodal Commercial Management
Kelly Director, Intermodal Commercial Management
Day in the Life of a Schneider Customer Service Career - Hot Choco Day

Staying warm during the winter with cookies and hot chocolate!

Customer Service team dressed up for Halloween as Whoville themed

Thing 1, Thing 2, Thing 3 – Come join the Schneider team!

Day in the Life of a Schneider Customer Service Career - Halloween

Welcome great pumpkin! Halloween fun!

Customer Service Associates Dress Up in Packers Gear for the Game

Working as a team is what we are all about! #GoPackGo

Customer Service Associates Cube filled with christmas decor

Talk about desk décor!

Fun Facts:

The large screen on our Customer Service floor was named "Jumbo Don" for Don Schneider back in the 90's after an associate won a contest to name it

Our Customer Service floor is staffed 24-7-365!

Join Schneider.

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