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Schneider Customer Service Careers Opportunities

Customer Service careers

The pulse of Schneider

Every single item in every single store had to get there somehow. Many of them rode there on Schneider trucks. In fact, Schneider’s customer base includes more than two-thirds of the Fortune 500 companies. While trucks and drivers are certainly the most visible piece of our business, they can’t do it all on their own. That is where you come in! Our Customer Service career opportunities span many areas, including Van Truckload, Intermodal, Bulk, Dedicated and Global.

Search and apply

Customer Service internship snapshot

As an intern on our Customer Service team, you will step into the shoes of a Customer Service Representative by helping manage transportation solutions for Schneider’s customers. Customer Service Interns learn about professional communication, organization, networking and customer-relationship-building from some of our most dedicated associates.

Successful candidates possess these skills

  • Customer focused

  • Team player

  • Innovative

  • Growth oriented

  • Savvy

The people at Schneider are nice, welcoming and always willing to help. I learned so much about the company as a whole and how complex it is. You are able to do anything at Schneider.

Meet others from our team

Blythe2019 Customer Service Intern, UW-Stout

Customer Service careers snapshot

Customer Service Representative

As a member of our Customer Service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of customers’ freight by creating and tracking orders, anticipating challenges and providing creative solutions to exceed customer expectations. A career as a Customer Service Representative is your opportunity for a career of celebrated victories, interesting challenges and limitless opportunities. Come join Schneider as a Customer Service Representative today!

Support Shift Representative

Customer Service with a twist! As a member of our Support Shift team, you will be accountable for managing customer relationships during our 2nd and 3rd shift hours. This role is perfect for college students looking to gain professional work experience or those looking to balance their work-life blend!

Equipment Coordinator

As an Equipment Coordinator, you ensure optimal utilization of trailers in a market and collaborate with other departments to resolve trailer issues in specific regions. Talk about creative puzzle piecing! If you enjoy the analytical and problem solving side of business, start your career with Schneider today as an Equipment Coordinator.

Successful candidates possess these skills

  • Customer focused

  • Team player

  • Innovative

  • Growth oriented

  • Savvy

I love working for Schneider because I have the opportunities that come with working for a big company, while having the feelings of a close-knit unit all in one. The atmosphere is truly one of a family.

Meet others from our team

Megan, Customer Specialist
MeganCustomer Specialist

Customer Service careers snapshot

Customer Service Manager

As a results-driven Customer Service Manager, you will provide frontline leadership to a team of Customer Service Representatives in a fast-paced environment. You will use a process improvement approach to maximize the productivity of the team, and closely monitor and deliver business results. This role will work in close alignment with the customers, operations and sales. In this position, you will broaden your industry knowledge, which in turn drives your career to limitless opportunities and positions you for interesting challenges.

Support Shift Manager

As a Support Shift Manager, you will provide frontline leadership to a team of Support Shift Representatives in a fast-paced environment during our 2nd and 3rd Shift hours. You also provide hands-on coaching and mentoring to a team of professionals. This role allows you to do creative problem solving and independent decision making. If you are looking for an alternative work-life blend, the Support Shift Manager role is for you!

Equipment Manager

In the role of an Equipment Manager, you will lead a team to ensure optimal utilization of trailers in a market and work in partnership with other departments to resolve trailer issues. You will be responsible for the impact the team has on performance results. If you enjoy leading a group of innovative, analytical individuals, you are the final piece of the puzzle. Become an Equipment Manager today!

Successful candidates possess these skills

  • Customer focused

  • Leadership

  • Innovative

  • Dynamic

  • Solution driven

The people… it is truly about the people. While transportation is both challenging and exciting, it’s the people that I work with every day that bring the most fulfillment to my career at Schneider. The most memorable times here, although rooted in transportation, always have a strong people element to the story!

Meet others from our team

Kelly, Director, Intermodal Commercial Management
KellyDirector of Intermodal Commercial Management

Customer Service internship snapshot

As an intern on our Customer Service team, you will step into the shoes of a Customer Service Representative by helping manage transportation solutions for Schneider’s customers. Customer Service Interns learn about professional communication, organization, networking and customer-relationship-building from some of our most dedicated associates.

Successful candidates possess these skills

  • Customer focused

  • Team player

  • Innovative

  • Growth oriented

  • Savvy

The people at Schneider are nice, welcoming and always willing to help. I learned so much about the company as a whole and how complex it is. You are able to do anything at Schneider.

Meet others from our team

Blythe2019 Customer Service Intern, UW-Stout

Customer Service careers snapshot

Customer Service Representative

As a member of our Customer Service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of customers’ freight by creating and tracking orders, anticipating challenges and providing creative solutions to exceed customer expectations. A career as a Customer Service Representative is your opportunity for a career of celebrated victories, interesting challenges and limitless opportunities. Come join Schneider as a Customer Service Representative today!

Support Shift Representative

Customer Service with a twist! As a member of our Support Shift team, you will be accountable for managing customer relationships during our 2nd and 3rd shift hours. This role is perfect for college students looking to gain professional work experience or those looking to balance their work-life blend!

Equipment Coordinator

As an Equipment Coordinator, you ensure optimal utilization of trailers in a market and collaborate with other departments to resolve trailer issues in specific regions. Talk about creative puzzle piecing! If you enjoy the analytical and problem solving side of business, start your career with Schneider today as an Equipment Coordinator.

Successful candidates possess these skills

  • Customer focused

  • Team player

  • Innovative

  • Growth oriented

  • Savvy

I love working for Schneider because I have the opportunities that come with working for a big company, while having the feelings of a close-knit unit all in one. The atmosphere is truly one of a family.

Meet others from our team

Megan, Customer Specialist
MeganCustomer Specialist

Customer Service careers snapshot

Customer Service Manager

As a results-driven Customer Service Manager, you will provide frontline leadership to a team of Customer Service Representatives in a fast-paced environment. You will use a process improvement approach to maximize the productivity of the team, and closely monitor and deliver business results. This role will work in close alignment with the customers, operations and sales. In this position, you will broaden your industry knowledge, which in turn drives your career to limitless opportunities and positions you for interesting challenges.

Support Shift Manager

As a Support Shift Manager, you will provide frontline leadership to a team of Support Shift Representatives in a fast-paced environment during our 2nd and 3rd Shift hours. You also provide hands-on coaching and mentoring to a team of professionals. This role allows you to do creative problem solving and independent decision making. If you are looking for an alternative work-life blend, the Support Shift Manager role is for you!

Equipment Manager

In the role of an Equipment Manager, you will lead a team to ensure optimal utilization of trailers in a market and work in partnership with other departments to resolve trailer issues. You will be responsible for the impact the team has on performance results. If you enjoy leading a group of innovative, analytical individuals, you are the final piece of the puzzle. Become an Equipment Manager today!

Successful candidates possess these skills

  • Customer focused

  • Leadership

  • Innovative

  • Dynamic

  • Solution driven

The people… it is truly about the people. While transportation is both challenging and exciting, it’s the people that I work with every day that bring the most fulfillment to my career at Schneider. The most memorable times here, although rooted in transportation, always have a strong people element to the story!

Meet others from our team

Kelly, Director, Intermodal Commercial Management
KellyDirector of Intermodal Commercial Management
Day in the Life of a Schneider Customer Service Career - Hot Choco Day
Staying warm during the winter with cookies and hot chocolate!
Customer Service Associates Dress Up in Packers Gear for the Game
Working as a team is what we are all about!
Customer Service Associates Cube filled with christmas decor
Talk about desk décor!
Setting up for Halloween on Schneider’s one-square acre Customer Service floor is a big event.
Schneider’s Customer Service floor associates take celebrating Halloween very seriously.

Fun facts:

The large screen on our customer service floor was named “Jumbo Don” for Don Schneider back in the 1990s after an associate won a contest to name it.

Our customer service floor is staffed 24-7-365, meaning we have first, second, third and weekend shift associates.

Read more about working in Customer Service

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