Senior Customer Specialist
- Work model:
- On-Site
- Location:
- Green Bay, WI, USA
- Shift:
- Second shift
- Job level:
- Individual Contributor
- Schedule:
- Full time; Tues - Sat, 2:00 p.m. - 11:00 p.m.
Job overview:
Schneider is seeking a Senior Customer Specialist in Green Bay to act as a link between the company, our customers and our railroad partners in order to ensure the successful execution of Schneider’s intermodal services. The Senior Customer Specialist will monitor customer orders, resolve service issues and drive continues improvement efforts.
Responsibilities:
- Use various tools and programs to track and update intermodal orders.
- Provide timely ETA updates to internal and external customers.
- Engage with customers via email, phone calls and instant messages.
- Act as the main point of contact for customers and railroad partners when issues arise.
- Maintain strong relationships with customers and railroad partners to drive service excellence and business growth.
- Recommend and implement process improvements that enhance service, efficiency and revenue.
- Analyze service defects and trends to determine the root causes and implement corrective actions.
Skills and qualifications:
- High school diploma or GED.
- Minimum of 2 years of customer service experience.
- Strong written and verbal communication skills.
- Able to manage multiple priorities and work in a fast-paced environment.
Pay and benefits:
- Additional $1.25/hr. (a minimum of 4 continuous hours worked between the hours of 1600-0500 local time) or $2.00/hr. (weekend hours worked between 2100 Friday and 0500 Monday).
- Medical, dental and vision insurance.
- Company paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Tuition reimbursement.
- See full list of customer service benefits.
Schneider's inclusive culture
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.
Job ID: 253154